At Roy O'Brien Ford, we pride ourselves in having great customers. Every now and then we like to put the spotlight on someone who inspires us. The person who we chose was a longtime Ford employee and Roy O’Brien customer, Les Day.
Les worked for Ford
for 30 years. He went to Michigan State University and started his journey at
Ford immediately after graduating in 1972. While in school, Les and his roommate, Doug Hughson, were the unofficial
mechanics on campus. They kept high-quality tools in the trunk of their cars
and would drive around fixing vehicles. Since Les and Doug didn’t have
a repair shop, they would do repairs in all types of weather, even on days when
it was -20 degrees out. The two boys gave exceptional service to their
customers. They were making so much money that they even considered dropping
out of college, but decided against it.
Les always knew that he wanted to work in the car
industry, but he wasn’t sure where. Having connections with people at Chrysler
and Chevy, he figured that he might end up at one of those companies. It wasn’t
until a recruiter from the AAD (Automotive Assembly Division) came to the MSU
campus and talked to Les about opportunities at Ford that he thought about a
future with them. The recruiter was highly impressed with Les’ resume and guaranteed
that by the following day someone would be in touch with him about a career at
Ford. Sure enough, the next day Les was on his way to start his first job out
of college working in Customer Relations for Ford.
After a brief six months of working in the Customer
Relations field, Les got promoted to be a Zone Representative. This meant that
he would be doing warranty administration, customer relations, helping
mechanics fix cars and discussing marketing programs with numerous different
dealerships around Michigan. Twenty-six dealerships to be exact. Within one
year’s time, Les racked up over 100,000 miles on his car from driving to all of
the dealerships every week. After working as a Zone Representative, Les was
promoted to work with Motorcraft. He was doing marketing for them, as well as
trying to get them back into racing. From Motorcraft, Les then moved to the
Ford Division. In this division, Les made connections and did work that
eventually played a big role in getting Ford back into racing. Today, Ford is
involved in NASCAR, Drag Racing and the Baja races.
Les’ constant strive to challenge himself in every job
that he was at is an inspiration to us. From starting out in Customer Service,
to being a key component in getting Ford back into the racing industry, Les has
made many accomplishments throughout his career.
Les is a Ford guy, through and through. Not only do he
and his wife own 3 Fords, his two sons each own 3 Fords as well. Les has been a
dedicated customer to Roy O’Brien throughout the years, and we definitely have
enjoyed all of his stories about his time at Ford.Family owned and operated since 1946, Roy O'Brien Ford is located at 22201 E. 9 Mile Rd. St. Clair Shores, MI 48080 for all your Metro Detroit Ford Vehicle needs. Stay on the right track to Nine Mile and Mack!
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